IT Support Manager

Job Summary

A company is looking for a Manager, IT Support.

Key Responsibilities

• Lead and mentor a team of IT Support Analysts to deliver exceptional service
• Translate complex technical challenges into seamless user experiences and enhance employee experiences
• Identify and implement IT process improvements and automation opportunities

Required Qualifications

• 5+ years of experience in IT support roles, with at least 2 years in a leadership capacity
• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience
• Solid understanding of core IT infrastructure and SaaS applications
• Experience in vendor management and building positive relationships with internal stakeholders
• Strong analytical skills with a focus on process improvement