IT Support Technician

Job Summary

A company is looking for an IT Support Technician to provide remote support to employees nationwide.

Key Responsibilities

• Administer end-user workstations and provide support for Microsoft Windows
• Analyze and resolve network hardware and software failures
• Maintain records of repairs and fixes within ZenDesk

Required Qualifications

• 2+ years of relevant work experience in a service desk or help desk role
• Associates' degree or higher in Computer Science, Engineering, or a related discipline
• CompTIA A+ certification preferred
• Experience working in a Windows, Microsoft 365, Exchange, and Azure environment
• Experience working in an ITIL or ITSM environment required