IT Technician Specialist

Job Summary

A company is looking for an IT Technician (CGA Specialist).

Key Responsibilities

• Troubleshoot and resolve device issues for remote staff, teachers, and customers
• Diagnose and resolve complex educational workflow issues, documenting all steps
• Provide reliable support to staff and students across multiple time zones

Required Qualifications and Education

• 1-3 years in IT support or systems administration, preferably in remote environments
• Strong Microsoft 365 administration skills
• Experience with Google Workspace, Zoom, and SSO/Identity platforms
• Basic SQL knowledge is a plus
• CompTIA A+ certification and a relevant bachelor's degree or diploma preferred