ITIL Certified ITSM Analyst

Job Summary

A company is looking for an ITSM Analyst responsible for managing ITIL processes and ensuring compliance with best practices.

Key Responsibilities

• Manage day-to-day operations and governance of assigned ITIL processes
• Conduct training and maintain process documentation and metrics reporting
• Serve as the main point of contact for process-related inquiries and audits

Required Qualifications

• Bachelor's Degree in computer science or related field, or equivalent work experience
• ITIL Foundation certification (V3 or V4) required upon hire
• Minimum 3 years of experience in an IT Service Management role
• Minimum 2 years of experience with enterprise-class ITSM tools, preferably ServiceNow
• Preferred experience working in the healthcare industry