ITSM Process Owner

Job Summary

A company is looking for an ITSM Process Owner (ServiceNow).

Key Responsibilities

• Oversee and manage ITSM processes within the ServiceNow platform
• Ensure alignment of ITSM processes with business objectives and best practices
• Collaborate with stakeholders to continuously improve IT service management practices

Required Qualifications

• Proven experience in ITSM process ownership, preferably with ServiceNow
• Strong understanding of ITIL framework and best practices
• Experience in process design and implementation
• Relevant certifications in ITSM or ServiceNow are preferred
• Ability to work independently in a remote setting