L2 Support Engineer

Job Summary

A company is looking for an L2 Support Engineer - Digital Product Suite.

Key Responsibilities

• Investigate, reproduce, and resolve complex technical issues escalated from Tier 1 support
• Collaborate with customer success managers and implementation engineers to address customer issues
• Query databases and analyze logs to identify trends and troubleshoot product behavior

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or a related field
• 2+ years of relevant experience in technical support, DevOps, or systems engineering
• Understanding of SQL database technology
• Experience with ticketing systems and customer issue tracking workflows
• Familiarity with cloud infrastructure and CI/CD tools is a plus