Legal Transcription Quality Assurance Representative (Remote)

About the position

Responsibilities
• Work collaboratively with colleagues, exhibiting company values.
• Ensure that all communications are handled in a professional, timely, and courteous manner.
• Communicate necessary information punctually, accurately, effectively, and report incidents to management.
• Welcome change and continuously work to enhance job knowledge while bringing value to role.
• Take ownership of your work; follow through until final resolution.
• Provide transcriptionist support post-scheduling through job completion.
• Conduct quality assessments of transcriptionists’ work product.
• Prepare and deliver feedback for transcriptionist and reporter review.
• Act as level two knowledge resource for transcriptionists regarding quality standards and requirements.
• Follow established processes and service-level agreements.
• Remain in calibration with the quality team regarding quality judgment, feedback delivery, and engagement support levels.
• Work within established production levels for various tasks.
• Track and report information as requested.
• Provide special task transcription support as assigned and in accordance with business needs.

Requirements
• 2+ years transcription experience
• 2+ years’ experience in legal field
• 1+ year transcription QA experience
• Experience providing written and in-person feedback
• Ability to proofread and edit documents effectively and efficiently
• Able to manage legal transcript content according to standards
• Able to manage simultaneous use of software applications
• Able to provide feedback in an effective and constructive manner
• Proficient in professional use of MS Office applications
• Advanced typing speed of 60+ WPM
• Superior written communication skills
• Advanced English language skills including grammar, punctuation and spelling
• Support-service oriented with strong interpersonal skills
• Dedicated professionalism with the ability to respond promptly and accurately
• Ability to retain details and process work accordingly
• Able to work independently in strict alignment with a team
• Excellent hearing and ability to easily discern details and speakers within audio recordings.

Benefits
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Comprehensive medical, dental and vision insurance
• Remote work structure
• Paid Time Off (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits
• Matched 401(k)
• Pet insurance
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance
• Short-term and long-term disability insurance
• Learning and development opportunities
• Veritext Summer Camp
• Generous employee referral program
• Tuition reimbursement program
• Employee contests
• Social opportunities