Merchant Support Specialist

Job Summary

A company is looking for a Merchant Support Specialist.

Key Responsibilities

• Provide Tier 1 support for merchants using the online ordering platform, troubleshooting issues related to menu settings and customer UI configurations
• Investigate and resolve complex technical issues, ensuring a seamless service experience for merchants
• Develop expertise in the product suite and assist in post-sales escalations with a focus on customer satisfaction

Required Qualifications

• Bachelor's degree or equivalent work experience
• 2+ years of experience in a related role within technology, hospitality, or customer support
• Experience with de-escalation tactics and call management
• Ability to work independently and collaboratively in a fast-paced environment
• Familiarity with Zendesk, POS systems, and tools like Google Suite and Slack is a plus