Observability Architect Manager

Job Summary

A company is looking for a Manager, Foundation Observability Architects.

Key Responsibilities

• Build and lead a high-performing team of Observability Architects
• Design and implement scalable onboarding programs and enablement campaigns
• Act as the voice of the customer and manage escalations and technical reviews

Required Qualifications

• 5+ years in Technical Account Management, Customer Success, or related fields; 2+ years in people management
• Experience building low-touch/use triggered programs in SaaS
• Deep expertise in observability and familiarity with the Grafana stack is a plus
• Strong analytical skills with proficiency in Salesforce, Gainsight, or similar platforms
• Experience with data visualization tools and usage telemetry