Onboarding Consultant

Job Summary

A company is looking for an Onboarding Consultant - Retail.

Key Responsibilities

• Partner with retail business owners to create onboarding plans and ensure high-quality implementation of the Toast product
• Conduct remote site assessments and document the installation of the Toast POS system while adhering to best practices
• Manage multiple onboarding engagements, providing post-live support and training to ensure a smooth transition for customers

Required Qualifications

• 3+ years of experience in customer satisfaction and business operations, such as a Restaurant GM or retail manager
• Proven ability to operate independently and manage competing priorities in a dynamic environment
• Demonstrated success in meeting and exceeding performance goals
• Experience with POS software, preferably in the service industry
• Experience with Salesforce CRM is a plus