Operations Manager

Job Summary

A company is looking for an Operations Manager, Dedicated Client.

Key Responsibilities

• Lead, coach, and develop teams of Travel Consultants in a corporate agency call/contact center environment
• Manage a 24x7 team, ensuring appropriate staffing levels and availability for client needs
• Act as a key escalation point for complex travel issues and monitor performance metrics for continuous improvement

Required Qualifications

• At least five years of experience in corporate travel
• Three or more years in a leadership or managerial role
• Hands-on experience in a corporate travel call/contact center environment
• Familiarity with corporate travel technology platforms, including GDS systems and online booking tools
• Experience using Salesforce for managing client relationships and team workflows