Outreach and Engagement Manager

Job Summary

A company is looking for an Outreach & Engagement Manager to drive enrollment and engagement initiatives.

Key Responsibilities

• Lead and manage a team of outreach specialists, providing training and coaching to meet enrollment KPIs
• Analyze outreach performance metrics to identify trends and improve key KPIs
• Ensure compliance with government regulations and maintain documentation of team interactions

Required Qualifications

• Proven experience in healthcare management, particularly in outbound calling and proactive outreach
• Demonstrated leadership abilities with experience in managing teams
• Proficient in data analysis and reporting
• Knowledge of customer relationship management (CRM) tools
• Familiarity with healthcare policies and value-based care