Patient Quality Assurance Representative

Job Summary

A company is looking for a Patient Representative for the Quality Assurance Team, remote position.

Key Responsibilities

• Monitor and evaluate order processes to identify areas for improvement
• Collaborate with team members to enhance customer experience and operational efficiency
• Analyze feedback and performance metrics to support continuous improvement of service processes

Required Qualifications and Education

• 2+ years of experience in a customer service role in Healthcare, Medical, or Insurance
• 1+ years of experience in a Medical Billing role with patient insurance verification
• 1+ years of medical billing coding experience
• High school diploma or GED diploma
• Medical Billing education is a plus