German speaking Technical Support Representative

Patrique Mercier Recruitment PT is excited to announce an opening for a German-speaking Technical Support Representative. This is a fantastic opportunity for individuals who are passionate about technology and are committed to providing top-notch customer service. In this role, you will be the primary point of contact for our German-speaking clients, assisting them with their technical inquiries and ensuring they receive effective solutions promptly.

Responsibilities

• Provide excellent technical support to German-speaking customers through various channels, including phone, email, and chat.
• Troubleshoot and resolve a broad range of technical issues related to our company products and services.
• Educate clients on product features and best practices to optimize their use of the technology.
• Collaborate with other departments to escalate and address complex technical problems.
• Document all customer interactions, resolutions, and feedback in the support ticketing system.
• Stay updated on product developments and industry trends to provide informed advice and assistance.
• Engage in ongoing training and self-development opportunities to enhance personal skills and team effectiveness.

• Fluency in German, with strong written and verbal communication skills.
• Experience in technical support or customer service roles is preferred.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Ability to work efficiently in a fast-paced environment while managing multiple priorities.
• Familiarity with help desk software and technical support processes is a plus.
• A genuine passion for customer service and a proactive approach to helping clients.
• Team-oriented mindset and ability to collaborate effectively with colleagues.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.