Policyholder Services Representative

Job Summary

A company is looking for a Policyholder Services Representative I (Remote).

Key Responsibilities

• Provide exceptional customer service in a phone support role
• Empathetically assist policyholders and/or their representatives with individualized policy inquiries
• Complete document processing and update customer information accurately

Required Qualifications, Training, and Education

• High School education/GED required with at least one year of customer service experience
• Proficient computer skills and experience in Microsoft Office products
• Insurance or medical background preferred
• Understanding of medical terminology and health insurance is a plus
• Ability to work independently and as part of a team