Principal Business Process Consultant

Job Summary

A company is looking for a Principal Business Process Consultant - IT Service Management.

Key Responsibilities

• Lead complex ITSM transformations for global enterprises, aligning business strategy with best practices
• Facilitate executive-level design workshops to influence vision, roadmap, and governance
• Champion configuration over customization and mentor senior consultants and customer teams

Required Qualifications

• 8+ years of ITSM consulting and transformation experience with large organizations
• Deep knowledge of ITSM frameworks (ITIL, IT4IT) with proven success in delivering outcomes
• Strong executive presence to influence leadership and guide strategic decisions
• Experience with AI, automation, and modern operating models in ITSM processes
• Preferred certifications include ServiceNow CIS - IT Service Management and ITIL v4 Managing Professional