Production Support Specialist

Job Summary

A company is looking for a Production Support Specialist II.

Key Responsibilities

• Plan and execute quality assurance procedures for healthcare benefit platforms
• Lead client-facing user acceptance testing (UAT) sessions to ensure timelines and requirements are met
• Collaborate with internal teams to validate configurations and troubleshoot issues identified during testing

Required Qualifications

• Minimum 1 year of experience in a consumer/client-facing website environment, including manual and scenario testing
• Data analysis experience with data comparison tools
• At least 2 years in Benefits Administration or the Healthcare industry preferred
• Moderate to strong knowledge of employee benefits
• Strong understanding of quality assurance methodologies and their practical application