Program Manager, Client Services

Job Summary

A company is looking for a Program Manager, Client Services.

Key Responsibilities

• Lead all aspects of the program lifecycle, ensuring successful implementation and ongoing support
• Drive completion of NG9-1-1 deployments to meet client contract requirements and maximize revenue
• Serve as the primary client contact, fostering relationships and ensuring effective communication throughout the program lifecycle

Required Qualifications

• 5+ years of experience in a customer-facing role with technical project management
• Proficiency in managing multiple complex projects simultaneously with limited oversight
• Hands-on knowledge of change management and ticketing systems
• Intermediate knowledge of Microsoft Office tools, including Outlook, Word, Excel, and Project
• BS/Technical degree or equivalent combination of education and work experience