Program Manager

Job Summary

A company is looking for a Program Manager to join their Service Team in a remote capacity.

Key Responsibilities

• Provide high-quality customer service to an average of 200-250 families and manage 70-90 tutors
• Grow the business through consultative sales to new and existing customers
• Serve as a liaison between tutors and families, managing customer issues and tracking student progress

Required Qualifications

• Bachelor's degree required; Master's degree is a plus
• Experience with Microsoft Office and CRM databases
• Ability to multitask and manage a high volume of calls and emails
• Sales experience and ability to achieve monthly sales goals are preferred
• Access to a dedicated home office with high-speed internet connection