Publisher Success Manager

Job Summary

A company is looking for a Publisher Success Manager to manage relationships with premium publisher partners and support account growth initiatives.

Key Responsibilities

• Manage Tier 1 and Tier 2 publisher partnerships, providing day-to-day support through Zendesk
• Track support requests to identify trends and develop operational processes for improved efficiency
• Proactively identify growth opportunities for partners and support onboarding implementations

Required Qualifications

• BA/BS degree in Business (Advertising/Marketing) or similar experience
• 2+ years of experience in digital media/ad tech, preferably in an account management role
• Experience with JIRA, Zendesk, and ticketing systems
• Familiarity with the media industry and digital advertising landscape
• Ability to analyze data to identify trends and manage multiple tasks effectively