Quality Assurance Specialist

Job Summary

A company is looking for a Quality Assurance Specialist responsible for assessing the performance of Call Center Technicians providing customer service.

Key Responsibilities

• Monitor and evaluate performance of supervisors and agents for quality and adherence to standards
• Use quality monitoring data to track performance and assist in developing quality assurance policies
• Provide reports on quality metrics and recommend process improvements to enhance customer experience

Required Qualifications

• Bachelor's degree preferred, along with training and strong customer service background
• 3 years of call center experience preferred
• Proficiency in Microsoft Office and knowledge of Google Apps
• Ability to multitask in a fast-paced environment
• Efficient typing skills (45 WPM) preferred