Quality Operations Manager

Job Summary

A company is looking for a Manager, Quality Operations.

Key Responsibilities

• Lead continuous improvement projects in quality assurance and adverse event reporting processes
• Conduct monthly quality assessments and manage the adverse event reporting across the organization
• Collaborate with internal stakeholders for health plan audit preparation and deliver role-specific quality training programs

Required Qualifications

• 3+ years of operations or quality experience, preferably in healthcare delivery or a high-growth startup
• Competent in data analysis and project management
• Experience managing patient risk and complaints processes
• Proactive and results-oriented with a bias towards action
• Excited about utilizing AI and emerging technologies in quality programs