BMW Workshop Manager

Rallye BMW, Long Island’s premier BMW dealership, is seeking an experienced Workshop Manager! The BMW Workshop Manager oversees the daily operations of the Dealership workshop, ensuring efficient, safe, and profitable labor hour productivity. This role includes supervising Foreman, managing the customer service interface, coordinating shop supply inventory, and ensuring high-quality vehicle diagnostics and repair standards. This position also is responsible for technician training requirements per BMWNA standards. Seeking motivated, reliable individuals with BMW service experience, looking to join a team whose values are based in teamwork and delivering the highest caliber of customer service!

Responsibilities for this position include:

• Monitor the proper work assignments for technicians based on skill level and job priority (icw Dispatcher).
• Coordinate with the Foreman/Teams to balance workflows.
• Maintain a clean, safe, and organized workshop environment.
• BMW technical infrastructure that supports the repair processes
• Serve as customers' main point of contact regarding vehicle diagnostic questions, repeat repairs, and repair quality issues.
• Ensure customer satisfaction and encourage repeat business.
• Recruit, train, and mentor workshop staff.
• Conduct regular performance reviews and provide feedback.
• Promote teamwork and a positive work culture.
• You report and are responsible to the Service Management for the following:
• labor hour capacity
• Productivity performance
• Safety and OSHA compliance
• Warranty and audit standards
• Work with the Shop Foreman to support technicians in diagnostics and repair procedures.
• Ensure compliance with safety standards and industry regulations.
• Keep up-to-date with brand-specific automotive technology and best practices.
• Manage inventory of tools, supplies, uniforms, and equipment.
• Monitor costs and reduce waste where possible.
• Track workshop performance, including job completion rates and revenue.
• Prepare daily, weekly, and monthly reports for management.
• Manage budgets and control expenses.

PAY RANGE: $160,000 - $170,000 Annually

The Rallye Motor Company is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. We strive to provide the Rallye team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality. Our superior benefits and focus on employee growth and development are just a few reasons you will want to consider joining Rallye!

• Clean and valid driver's license.
• Strong knowledge of automotive diagnostics, repair procedures, and safety standards.
• Leadership and team management experience.
• Excellent communication and customer service skills.
• Proficiency in workshop MPI (MyKaarma) and DMS management software (CDK).
• Relevant technical certifications (e.g., ASE, OEM certifications) are a plus.
• Admin level knowledge of BMW specific technical infrastructure for the purposes of troubleshooting, case submission, and sustainment of the shop digital environment.
• Professional personal appearance.

• Great benefits package including medical, dental and vision coverage for employee & family!
• Company paid life insurance and optional additional coverage.
• Voluntary short term and long term disability available.
• Additional voluntary benefits including Aflac and LegalShield!
• Paid time off!
• Paid holidays!
• 401K plan.
• Employee Assistance Program.