Academic Counselor

Job Summary

A company is looking for a Student Support Specialist.

Key Responsibilities

• Engage with students to facilitate their academic progression through meaningful interactions
• Manage inbound and outbound student calls while completing assigned work items
• Create action plans to resolve complex student concerns and support their long-term success

Required Qualifications and Education

• Bachelor's degree completed prior to applying
• Must reside in one of the specified states: AZ, CO, ID, MT, NM, NV, OR, UT, WA, WY
• Proficient in computer applications and able to learn proprietary software
• General knowledge of the higher education industry and related fields of study
• Strong analytical skills to assess student needs and determine appropriate actions