Job Summary
A company is looking for an Account Manager to oversee customer engagement and revenue retention.
Key Responsibilities
- Engage with customers throughout their journey to improve health metrics and drive contract renewals and expansions
- Facilitate sales calls and follow established processes for contract amendments, upsells, and renewals
- Manage customer cases related to billing and contract inquiries, ensuring timely resolution and satisfaction
Required Qualifications
- 2 years of experience at a technology company with a SaaS subscription model
- 2 years in a customer-facing role in technology
- 1 year of daily Salesforce usage as part of core responsibilities
- College degree or equivalent work experience
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