Account Manager

Job Summary

A company is looking for an Account Manager to oversee customer engagement and revenue retention.

Key Responsibilities

• Engage with customers throughout their journey to improve health metrics and drive contract renewals and expansions
• Facilitate sales calls and follow established processes for contract amendments, upsells, and renewals
• Manage customer cases related to billing and contract inquiries, ensuring timely resolution and satisfaction

Required Qualifications

• 2 years of experience at a technology company with a SaaS subscription model
• 2 years in a customer-facing role in technology
• 1 year of daily Salesforce usage as part of core responsibilities
• College degree or equivalent work experience