Job Summary
A company is looking for a Technical Account Manager, Support Services.
Key Responsibilities
- Act as the primary technical advisor and point of contact for assigned clients, collaborating with Customer Success Managers
- Conduct regular technical reviews and manage a portfolio of high-volume projects, ensuring timely delivery and quality
- Partner with the analyst team to interpret customer experience data and create informative reports for clients
Required Qualifications
- High school diploma required; college degree preferred or equivalent education and experience
- Proven project management skills with experience managing large project loads
- Ability to work autonomously in a fast-paced environment
- Experience delivering presentations and translating data into actionable plans
- Familiarity with Salesforce, CRMs, Google Workspace, and project management tools is a plus
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