Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager, Support Services.

Key Responsibilities

• Act as the primary technical advisor and point of contact for assigned clients, collaborating with Customer Success Managers
• Conduct regular technical reviews and manage a portfolio of high-volume projects, ensuring timely delivery and quality
• Partner with the analyst team to interpret customer experience data and create informative reports for clients

Required Qualifications

• High school diploma required; college degree preferred or equivalent education and experience
• Proven project management skills with experience managing large project loads
• Ability to work autonomously in a fast-paced environment
• Experience delivering presentations and translating data into actionable plans
• Familiarity with Salesforce, CRMs, Google Workspace, and project management tools is a plus