Senior Manager of Account Management

Job Summary

A company is looking for a Senior Manager of Account Management to lead a team focused on customer retention and growth.

Key Responsibilities

• Develop and execute strategic roadmaps for customer growth and retention
• Lead and coach a team of Account Managers to enhance performance and customer engagement
• Track performance metrics and provide reporting on customer outcomes and team effectiveness

Required Qualifications

• 7+ years of experience in sales, account management, or client services in a B2B SaaS environment
• 3+ years of experience in leadership roles managing blended or tiered teams
• Proven ability to build and scale high-performing teams
• Strong executive presence with experience in cross-functional initiatives
• Experience working with culturally diverse teams across geographies