Advanced Apps Support Specialist

Job Summary

A company is looking for an Advanced Apps Tier 2 Support Specialist.

Key Responsibilities:

• Master software products to troubleshoot and resolve advanced technical issues
• Investigate and diagnose complex customer issues to determine root causes and solutions
• Collaborate with internal teams to escalate unresolved issues and ensure timely resolution

Required Qualifications:

• Minimum of 2 years in a technical support role, preferably in a Tier 2 capacity
• Strong understanding of troubleshooting methodologies and experience with technologies like SQL, HTML/CSS
• Familiarity with CRM systems such as Salesforce, Zendesk, or JIRA
• Experience in teaching or training, including mentoring or software support, is an advantage
• Demonstrated ability to resolve complex technical issues