Advanced Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative - Tier III.

Key Responsibilities

• Provide prompt, accurate, and friendly customer service
• Respond to key customer and vendor inquiries via text, call, tickets, and emails
• Handle escalated customer support concerns and manage relocations and swaps

Required Qualifications

• 2 - 3 years of proven experience in advanced level customer support
• Experience in a customer-driven remote environment preferred
• Solid technical/computer aptitude including the utilization of multi-screen systems
• Familiarity with Salesforce.com or similar CRM
• Bachelor's degree preferred but not required