Advanced Support Specialist

Job Summary

A company is looking for an Advanced Support Specialist - Booking Engine and Connectivity.

Key Responsibilities

• Resolve advanced customer issues related to the Booking Engine and manage platform connectivity
• Collaborate with product and engineering teams to investigate bugs and prioritize fixes
• Create training resources and participate in QA testing for new features impacting connectivity

Required Qualifications

• 2+ years of experience in hospitality technology, specifically with booking engines or OTA integrations
• Strong coding skills in HTML, CSS, and Javascript for customizations
• Understanding of hotel operations and online distribution channels
• Fluency in English and Spanish; additional languages are a plus
• Experience in customer service or technical support in a SaaS environment