Application Support Specialist

Job Summary

A company is looking for an Application Support Specialist.

Key Responsibilities

• Manage support cases and provide exceptional application support to customers
• Document and track issues, ensuring timely resolutions according to Service License Agreements (SLAs)
• Perform quality assurance on documented bugs and new functionality

Required Qualifications

• High school diploma, GED, or equivalent
• 1 to 3 years of experience in Application/Customer Support
• Knowledge of basic computer functions and systems (Windows)
• Experience with Microsoft Excel and Word applications
• General knowledge of programming concepts and software development cycles