Attractions Supervisor, Netflix House – Philadelphia

Netflix is one of the world’s leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Netflix House is a permanent entertainment venue where fans can interact with their favorite Netflix stories through immersive experiences and elevated hospitality. The first two locations will open at King of Prussia in Pennsylvania and Galleria Dallas in 2025. Netflix House is another step in Netflix’s commitment to create immersive, in-person experiences for fans around the globe, including NETFLIX BITES Las Vegas, The Queen’s Ball: A Bridgerton Experience; Stranger Things: The Experience; Squid Game: The Experience, now open in New York, Madrid, Sydney and Seoul; and Stranger Things: The First Shadow, now open on London’s West End and coming to Broadway March 28. Netflix has reached 7.5 Million fans across 170 openings in 100 cities and 40 unique formats around the world with an average guest rating of 4.7 out of 5.

The Role

As an Attractions Supervisor, you will oversee the daily operations of various attractions in Netflix House: two IP-driven Location-Based Experiences (LBEs), our always-on small attractions, Tudum Theater, and more. This role blends operational acumen, the ability to lead and inspire in-show performers and Crew Members, an eye for detail, the ability to execute on a creative vision, and a passion for creating a best-in-class Fan experience.

The Attractions Supervisor will ensure that every element, from scenic environments to technical execution to talent performance, delivers on Netflix’s promise of immersive, story-driven excellence. You will be tasked with onboarding, training, and developing Crew Members, and providing the team with the tools they need to succeed daily. The ideal candidate consistently drives for continuous improvement and is dedicated to delivering the best possible guest experience and employee experience.

You will also serve as a Manager on Duty, helping to uphold operational, safety, and guest service standards across the site. You will be expected to lead by example in real time, and provide support to the Crew.

This on-site, salaried role reports to the Assistant General Manager and is based in King of Prussia, PA.

What you will do:
• Supervise the on-site operations within the IP-driven Experiences, including performance, scenic, and prop elements.
• Act as a stage manager for the attractions to coordinate all physical aspects and personnel, and adhere to show timing schedules.
• Determine hiring, training, and deployment strategies depending on which experience is active at any time.
• In collaboration with HR, run auditions to find top talent for roles.
• Follow Standard Operating Procedures (SOPs) and utilize the show control system.
• Develop strategies to optimize and seamlessly manage labor when Attractions rotate in and out of the location.
• Optimize ongoing operations, including Fan flow through the attractions, to achieve maximum efficiency and best-in-class Fan Service.
• Own the costume and makeup operation for all Crew, including responsibility for the Wardrobe / Hair-Makeup room.
• Run rehearsals as needed and manage the Warm-Up / Rehearsal room.
• Coordinate with other Netflix House sites and the Corporate operations teams on touring logistics to bring attractions into and out of Netflix House Philadelphia as the attractions rotate between locations.
• Support the inventory of show elements in the inventory management system to ensure that all items travel with the attractions.
• Own the development and employee journey for assigned Crew Members and Leads, including regular coaching, mentoring, and real-time feedback.
• Oversee daily activities in line with safety protocols, EHS compliance, and workflow
• optimization to ensure an overall safe, efficient, and guest-focused operation.
• Create end-of-day operational reports.

What we need from you:
• Demonstrated 5+ years of experience supervising performers and guest-facing Crew Members in theme parks, attractions, theaters, or a similar fast-paced environment.
• Experience leading guest service moments and recovery, ticketing processes and execution, show quality, and attractions operations.
• Experience in identifying top talent via our recruiting process.
• Strong knowledge of hiring practices and training & development strategies for Crew Members.
• Experience managing direct and indirect teams in an environment that embraces continual learning and change.
• Ability to operate in a technology-heavy environment, including the show control system, ticketing system, venue management system, and more.
• Excellent communication skills, both verbal and digital.
• Excellent leadership skills.
• Availability to work days, nights, weekends, and holidays in a 365-day operation.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.