Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative - Spanish-English - Remote USA.

Key Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Resolve escalated or complex calls from customers with compassion and efficiency

Required Qualifications

• 6 months or more of customer service experience
• High school diploma or equivalent
• Ability to recognize, apply, and explain product or service knowledge
• 15 mbps)
• Fluency in Spanish and English