Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Health Care Customer Service Representative.

Key Responsibilities

• Handle inbound and outbound calls to resolve billing and payment issues
• Respond to patient/account holder inquiries professionally and thoroughly
• Follow client-specific protocols while investigating and responding to inquiries

Required Qualifications, Training, and Education

• 1+ years of experience in a call center or customer service role
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to work in a fast-paced, deadline-oriented environment
• Demonstrated flexibility in scheduling and assignments
• Bilingual candidates will provide additional support for bilingual calls