Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Senior Customer Service Representative.

Key Responsibilities

• Perform claim intake via phone for various types of claims and respond to inquiries regarding the claims process
• Handle 17-20 inbound calls daily, resolving routine and non-routine insured requests
• Provide translation support and document processes to ensure customer satisfaction

Required Qualifications

• High School Diploma or equivalent
• 1 to 3 years of related experience
• Fluency in both Spanish and English
• Strong PC skills and knowledge of Microsoft Office
• Ability to work in a fast-paced environment with minimal supervision