Bilingual Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I - Bilingual.

Key Responsibilities

• Handles incoming calls regarding customer account questions and performs callbacks as required
• Processes routine over-the-phone payments and advises customers on available resources
• Recognizes delinquent accounts and assists with administrative tasks and new hire training

Required Qualifications

• Associate's degree in business, finance, communication, marketing, or related field, or relevant experience
• Strong computer skills including Word, Excel, Internet, and email
• Professional phone presence and ability to handle stressful conversations
• Availability for two evening shifts per week and one Saturday shift every five weeks