Bilingual Customer Support Associate

Job Summary

A company is looking for a Bilingual Customer Experience Associate to join their Customer Support Team.

Key Responsibilities

• Act as the first point of contact for customers via various communication channels
• Troubleshoot and resolve technical issues while maintaining a calm demeanor
• Document interactions and collaborate with other teams to enhance the support experience

Required Qualifications

• 1+ year of customer support experience, preferably in tech or electronics
• Fully bilingual (oral and written) in French and English
• Strong technical troubleshooting skills and interest in smart home products
• Able to work Pacific hours and weekends consistently
• Experience with HVAC systems and Gorgias is a plus