Bilingual Healthcare Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Healthcare Representative in North Carolina.

Key Responsibilities

• Assist customers with healthcare inquiries, including insurance plan changes and appointment scheduling
• Handle inbound calls and conduct outbound campaigns to inform customers about relevant changes
• Provide support in navigating healthcare resources and finding primary care physicians

Required Qualifications

• High school diploma or GED required
• Fluent in both English and Spanish
• Ability to type at least 25 words per minute
• Intermediate/advanced technical proficiency for managing multiple systems
• Open availability between 7am-2am EST, 7 days a week