Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate II to provide support and resolve inquiries for members and providers.

Key Responsibilities

• Assess and research routine inquiries from members and providers to initiate corrective actions
• Mitigate complaints and serve as the front-line resolution advocate for various inquiries
• Document communications and maintain quality standards in a high-paced contact center environment

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Vocational or technical education may be required in addition to work experience
• Experience in a contact center environment is preferred
• Familiarity with authorization terminology is preferred