Bilingual IT Customer Support

Job Summary

A company is looking for an IT Customer Success Representative - Bilingual.

Key Responsibilities

• Provide remote application and customer support for cloud-based software
• Assist users with error messages and troubleshoot software issues
• Instruct users on proper software usage via various communication methods

Required Qualifications

• High school diploma or GED
• One year of recent experience as a CSR in a fast-paced inbound call center environment (preferred)
• Customer service oriented
• Proficient with computers
• Ability to multitask and adapt quickly to new responsibilities