Bilingual Spanish Customer Service Rep

Job Summary

A company is looking for a Bilingual in Spanish Customer Service Representative I.

Key Responsibilities

• Serve as the first point of contact for members and healthcare providers, assisting with inquiries and providing information about eligibility and benefits
• Resolve problems faced by members and providers with accuracy and efficiency
• Manage inbound inquiries regarding health plan benefits, claims, and other related topics in a prompt and courteous manner

Required Qualifications and Education

• Bilingual in Spanish & English is required
• High School Diploma/GED is required
• 1-2 years of customer service experience in a healthcare setting is required
• At least 1 year of call center experience managing inbound calls is required
• Familiarity with healthcare terminology and understanding of health plan benefits is preferred