Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative II to join their Event Services team.

Key Responsibilities

• Serve as the primary touchpoint for customers, answering inquiries via Zendesk and phone support
• Resolve issues promptly to maintain customer satisfaction and build strong product knowledge
• Collaborate with internal teams to troubleshoot issues and lead onboarding and training for new agents

Required Qualifications

• 2+ years of experience in customer support with a strong service record
• Hands-on experience with Zendesk, Google Suite, or similar platforms
• Ability to navigate ambiguity and prioritize customer success
• Strong time management skills and a self-motivated work ethic
• First-hand knowledge of endurance athletic event registration is preferred