Bilingual Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist (Tier 3 - Bilingual).

Key Responsibilities

• Serve as the escalation point for Tier 2 support on complex technical customer issues
• Troubleshoot software bugs, data anomalies, API issues, and performance concerns
• Collaborate with Engineering and Product teams to diagnose root causes and document findings

Required Qualifications

• Bilingual fluency in English & Spanish
• 3-5+ years of experience in technical support, preferably in a SaaS or enterprise software environment
• Strong troubleshooting skills and technical fluency, including experience reading logs and diagnosing backend issues
• Familiarity with APIs, SQL, Python, and related tools
• Experience in energy trading, ETRM/CTRM software, or financial systems