BSS Analyst

Job Summary

A company is looking for a BSS Analyst.

Key Responsibilities

• Provide front line support to users creating BSS tickets
• Resolve tier one BSS application cases and coordinate with management on higher-level case resolutions
• Support end user training and develop training materials for BSS applications

Required Qualifications

• Bachelor's Degree or equivalent professional experience
• Two or more years of business application support experience, including Box, Workday, or Salesforce
• US Citizenship is required due to federal customer contracts