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Business Analyst with CCaaS Experience

7/10/2025

Remote

Job Summary

A company is looking for a Business Analyst with CCaaS experience.

Key Responsibilities:
  • Gather and document detailed business requirements for the Genesys CCaaS launch through collaboration with stakeholders
  • Analyze business processes and prepare comprehensive requirements documentation, including user stories and functional specifications
  • Serve as the primary point of contact for stakeholders, facilitating communication and ensuring alignment between business needs and technical solutions
Qualifications:
  • Bachelor's degree in Business Administration, Information Technology, or a related field
  • Proven experience as a Business Analyst, preferably in a contact center or CCaaS environment
  • Strong knowledge of Genesys CCaaS or similar contact center solutions
  • Proficiency in documenting business requirements and process flows
  • Experience with Agile methodologies and tools is preferred

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