Business Process Analyst

Job Summary

A company is looking for a Business Process Analyst.

Key Responsibilities

• Study and learn end-to-end processes for Customer Advocate and SMB Sales teams
• Identify operational pain points and implement process improvements through collaboration with cross-functional teams
• Document business requirements and manage defects and enhancements in partnership with internal technology teams

Required Qualifications

• 3+ years of experience in Sales Operations, Sales Technology, or Customer Support/Success in an analyst role
• Experience in a high-growth, enterprise software company
• Familiarity with AI/ML concepts and tools, with a demonstrated interest in their application to sales or support workflows
• Strong analytical thinking skills, using data to inform decision-making and project management
• Ability to adapt to changing priorities and thrive in fast-paced environments