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Business Systems Analyst

7/10/2025

Not specified

Job Summary

A company is looking for a Business Systems Analyst.

Key Responsibilities
  • Analyze and document business requirements for Genesys Cloud-based routing and back-office use cases
  • Design and support scalable routing frameworks across multiple channels and business units
  • Collaborate with cross-functional stakeholders to ensure compliance with operational requirements
Required Qualifications
  • 5+ years of experience as a Business Systems Analyst or similar role in contact center technology
  • Strong hands-on experience with Genesys Cloud, particularly in routing configuration and IVR workflows
  • Experience implementing or supporting back-office routing frameworks
  • Deep understanding of contact center operations and agent tools
  • Ability to translate business needs into technical solutions

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