California Licensed Client Success Specialist

Job Summary

A company is looking for a Senior Client Success Specialist for their Life Cycle Management team, working remotely.

Key Responsibilities

• Cultivate strong relationships with clients and account teams, acting as the main point of contact
• Lead onboarding processes for new clients and develop comprehensive adoption strategies for software solutions
• Monitor software adoption metrics and drive conversations to align customer objectives with technology solutions

Required Qualifications

• 5+ years of experience with enterprise-level customers in the Cisco space
• Experience with Cisco licensing models and Smart Accounts
• Cisco Customer Success Manager (DTCSM) certification required
• Bachelor's Degree preferred
• Strong computer skills, including proficiency in MS Office and partner portals