Call Center Representative

Job Summary

A company is looking for a Call Center Representative (Work From Home).

Key Responsibilities

• Serve as the main contact for the field force, providing information on licensing, commissions, and operational functions
• Answer inbound calls and emails, analyze account activity, and monitor process queues to meet service level agreements
• Assist the field force with navigation of tools on the WFG website and maintain relationships to set expectations on processing times

Required Qualifications

• Bachelor's degree in a business field or equivalent education/experience
• Two years of call center, customer service, or related work experience
• Technical aptitude to assist the field force with system navigation
• Proficiency using MS Office
• Experience in the financial services industry is preferred