Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to deliver exceptional support to providers and clients.

Key Responsibilities

• Provide customer support through email and phone, guiding customers on using services effectively
• Master the company's systems and products to efficiently address customer inquiries and concerns
• Collaborate with cross-functional teams to enhance the overall customer experience

Required Qualifications

• Experience in customer service roles with a focus on support and problem-solving
• Familiarity with CRM tools, preferably Zendesk
• Ability to navigate and utilize company systems and tools effectively
• Strong organizational skills to manage priorities in a fast-paced environment
• Alignment with the company's mission and a passion for contributing to mental health initiatives